:root{--bg:#f6f8f7;--surface:#fff;--surface-2:#f1f4f3;--line:#e3e8e6;--text:#1c2722;--muted:#5c6b64;--accent:#2e7d57;--accent-strong:#276b4a;--accent-soft:#e7f3ec;--danger:#c0584f;--danger-soft:#fbeceb;--warn:#b07a18;--warn-soft:#fdf3e0;--ok:#2e7d57;--radius:14px;--radius-sm:10px;--shadow:0 8px 28px rgba(28,39,34,.08);--shadow-sm:0 2px 8px rgba(28,39,34,.06)}*{box-sizing:border-box}body,html{margin:0;padding:0;background:var(--bg);color:var(--text);font-family:ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif;font-size:16px;line-height:1.5;-webkit-font-smoothing:antialiased}a{color:var(--accent-strong);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3{line-height:1.25;letter-spacing:-.01em}.page{width:100%;max-width:720px;margin:0 auto;padding:20px 16px 56px}@media (min-width:640px){.page{padding:32px 24px 72px}}.login-wrap{min-height:100svh;display:grid;place-items:center;padding:24px 16px}.login-card{width:100%;max-width:380px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:28px 24px;display:flex;flex-direction:column;gap:16px;box-shadow:var(--shadow)}.brand{display:flex;align-items:center;gap:12px;margin-bottom:4px}.brand-mark{font-size:30px;line-height:1}.brand h1{margin:0;font-size:21px}.brand-sub{margin:2px 0 0}.brand-sub,label{color:var(--muted);font-size:13px}label{display:flex;flex-direction:column;gap:6px;font-weight:600}input,select,textarea{width:100%;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-sm);padding:12px 13px;color:var(--text);font-size:16px;font-family:inherit}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}textarea{min-height:120px;resize:vertical}.btn,.login-card button,button.btn{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;border-radius:var(--radius-sm);padding:12px 16px;font-size:15px;font-weight:600;font-family:inherit;cursor:pointer;background:var(--accent);color:#fff;transition:background .15s ease}.btn:hover,.login-card button:hover{background:var(--accent-strong)}.btn:disabled,.login-card button:disabled{opacity:.55;cursor:default}.btn-secondary{background:var(--surface);color:var(--text);border:1px solid var(--line)}.btn-secondary:hover{background:var(--surface-2)}.btn-block{width:100%}.erro{margin:0;color:var(--danger);font-size:14px}.hint{margin:4px 0 0;color:var(--muted);font-size:13px}.banner{display:flex;gap:10px;align-items:flex-start;border-radius:var(--radius-sm);padding:12px 14px;font-size:14px;border:1px solid transparent}.banner-error{background:var(--danger-soft);border-color:#f0cdca;color:#8c3a33}.banner-warn{background:var(--warn-soft);border-color:#f1dcae;color:#7a5410}.banner-actions{margin-left:auto}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow-sm)}.list{display:flex;flex-direction:column;gap:12px}.card-link{color:inherit}.card-link:hover{border-color:var(--accent);text-decoration:none}.list-mais{margin-top:12px}.list-contagem{margin:12px 0 0;text-align:center;color:var(--muted);font-size:13px}.chip{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;border-radius:999px;padding:4px 10px;background:var(--surface-2);color:var(--muted);border:1px solid var(--line)}.chip-accent{background:var(--accent-soft);color:var(--accent-strong);border-color:transparent}.chip-aguardando-cliente{background:var(--warn-soft);color:#7a5410;border-color:#f1dcae}.chip-marca{background:var(--accent-soft);color:var(--accent-strong);border-color:transparent}.form{gap:18px}.field,.form{display:flex;flex-direction:column}.field{gap:6px}.field-row{display:grid;grid-template-columns:1fr;grid-gap:18px;gap:18px}@media (min-width:560px){.field-row{grid-template-columns:1fr 1fr}}.note{display:flex;gap:8px;align-items:flex-start;margin:0;padding:10px 12px;border-radius:var(--radius-sm);background:var(--accent-soft);color:var(--accent-strong);font-size:13px;line-height:1.45}.note-mark{flex:none;font-size:14px;line-height:1.4}.field-hint{margin:0;color:var(--muted);font-size:12px;font-weight:400}.field-error{margin:0;color:var(--danger);font-size:12px;font-weight:600}.input-invalid,.input-invalid:focus{border-color:var(--danger)}.input-invalid:focus{box-shadow:0 0 0 3px var(--danger-soft)}.form-actions{display:flex;flex-direction:column;gap:10px}@media (min-width:560px){.form-actions{flex-direction:row-reverse;justify-content:flex-start}}.page-head{margin-bottom:20px}.back-link{display:inline-flex;align-items:center;gap:6px;font-size:14px;font-weight:600}.page-head h1{margin:12px 0 4px;font-size:22px}.page-head p{margin:0;color:var(--muted);font-size:14px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.chips{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.meta-grid{display:grid;grid-template-columns:1fr;grid-gap:14px;gap:14px}@media (min-width:480px){.meta-grid{grid-template-columns:repeat(2,1fr)}}.meta-item{display:flex;flex-direction:column;gap:2px}.meta-label{font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.03em;color:var(--muted)}.meta-value{font-size:15px;color:var(--text)}.descricao{margin:8px 0 0;white-space:pre-wrap;word-break:break-word;color:var(--text)}.section-title{margin:28px 0 12px;font-size:16px}.thread{display:flex;flex-direction:column;gap:12px}.resposta{background:var(--surface);border:1px solid var(--line);border-left:3px solid var(--accent);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow-sm)}.resposta-head{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin-bottom:6px}.resposta-autor{font-size:13px;font-weight:700;color:var(--accent-strong)}.resposta-data{font-size:12px;color:var(--muted);white-space:nowrap}.resposta-corpo{margin:0;white-space:pre-wrap;word-break:break-word;font-size:15px}.anexos-box{gap:12px}.anexos-acao,.anexos-box{display:flex;flex-direction:column}.anexos-acao{align-items:flex-start;gap:8px}@media (min-width:560px){.anexos-acao{flex-direction:row;align-items:center;gap:12px}}.anexos-aceitos{margin:0;color:var(--muted);font-size:12px;line-height:1.4}.anexos-lista{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.anexo-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface-2)}.anexo-icone{flex:none;font-size:18px;line-height:1}.anexo-info{flex:1 1 auto;min-width:0;display:flex;flex-direction:column;gap:2px}.anexo-nome{font-size:14px;font-weight:600;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.anexo-meta{font-size:12px;color:var(--muted)}.anexo-baixar{flex:none;display:inline-flex;align-items:center;gap:8px}.anexo-erro{font-size:12px;font-weight:600;color:var(--danger);white-space:nowrap}.anexo-pendentes{list-style:none;margin:10px 0 0;padding:0;display:flex;flex-direction:column;gap:8px}.anexo-pendente{display:flex;align-items:center;gap:10px;padding:8px 12px;border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface-2)}.anexo-pendente-nome{flex:1 1 auto;min-width:0;font-size:14px;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.anexo-pendente-remover{flex:none;width:28px;height:28px;display:inline-flex;align-items:center;justify-content:center;border:1px solid var(--line);border-radius:8px;background:var(--surface);color:var(--muted);font-size:13px;cursor:pointer}.anexo-pendente-remover:hover{border-color:var(--danger);color:var(--danger)}.responder-box{margin-top:16px;display:flex;flex-direction:column;gap:10px}.responder-actions{display:flex;justify-content:flex-end}.sk-title{height:26px;width:70%;margin-bottom:16px}.sk-line{height:14px;margin-bottom:10px}.sk-block{height:88px;margin-bottom:12px}.empty{text-align:center;padding:48px 20px;display:flex;flex-direction:column;align-items:center;gap:12px}.empty-mark{font-size:40px}.empty h2{margin:0;font-size:18px}.empty p{margin:0;color:var(--muted);max-width:36ch}.skeleton{background:linear-gradient(90deg,#e5e7eb 25%,#f1f3f5 37%,#e5e7eb 63%);background-size:400% 100%;border-radius:var(--radius-sm);animation:shimmer 1.3s ease-in-out infinite}@keyframes shimmer{0%{background-position:100% 0}to{background-position:0 0}}@media (prefers-reduced-motion:reduce){.skeleton{animation:none;background:#e5e7eb}}.topbar{justify-content:space-between;gap:12px;margin-bottom:24px}.topbar,.topbar-greet{display:flex;align-items:center}.topbar-greet{gap:10px;min-width:0}.topbar-hello{margin:0;font-size:16px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.topbar-sub{margin:0;font-size:12px;color:var(--muted)}.btn-sair{flex:none;padding:8px 14px}.topbar-acoes{flex:none;display:flex;align-items:center;gap:8px}@media (max-width:639px){.topbar{flex-wrap:wrap;gap:10px 12px}.topbar-greet{flex:1 1 auto}.topbar-acoes{flex:1 1 100%;flex-wrap:wrap;justify-content:flex-start}}.seletor-marca{display:inline-flex;flex-direction:column;gap:2px;min-width:0}.seletor-marca-label{font-size:11px;font-weight:600;color:var(--muted);letter-spacing:.01em}.seletor-marca-campo{display:inline-flex;align-items:center;gap:6px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-sm);padding:4px 10px;box-shadow:var(--shadow-sm)}.seletor-marca-icone{font-size:14px;line-height:1}.seletor-marca-select{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:none;background:transparent;color:var(--text);font-size:13px;font-weight:600;padding:2px 4px;max-width:200px;cursor:pointer}.seletor-marca-select:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:4px}.banner-multimarca{display:flex;align-items:flex-start;gap:8px;background:var(--accent-soft);color:var(--accent-strong);border:1px solid transparent;border-radius:var(--radius-sm);padding:10px 14px;font-size:13px;margin-bottom:16px}.banner-multimarca strong{font-weight:700}.sino,.sino-botao{position:relative;display:inline-flex}.sino-botao{-webkit-appearance:none;-moz-appearance:none;appearance:none;align-items:center;justify-content:center;width:40px;height:40px;padding:0;border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);cursor:pointer;transition:background .15s ease,border-color .15s ease}.sino-botao:hover{background:var(--surface-2);border-color:var(--accent)}.sino-botao:focus-visible{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.sino-icone{font-size:18px;line-height:1}.sino-badge{position:absolute;top:-5px;right:-5px;min-width:18px;height:18px;padding:0 5px;display:inline-flex;align-items:center;justify-content:center;border-radius:999px;background:var(--danger);color:#fff;font-size:11px;font-weight:700;line-height:1;border:2px solid var(--surface)}.sino-painel{position:absolute;top:calc(100% + 8px);right:0;z-index:50;width:min(360px,calc(100vw - 32px));max-height:min(70vh,520px);display:flex;flex-direction:column;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.sino-painel-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line)}.sino-painel-titulo{font-size:14px;font-weight:700}.sino-link-acao{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;background:transparent;padding:0;font-family:inherit;font-size:12.5px;font-weight:600;color:var(--accent-strong);cursor:pointer}.sino-link-acao:hover:not(:disabled){text-decoration:underline}.sino-link-acao:disabled{color:var(--muted);cursor:default}.sino-corpo{overflow-y:auto;-webkit-overflow-scrolling:touch}.sino-aviso{margin:0;padding:22px 16px;text-align:center;color:var(--muted);font-size:13.5px}.sino-erro{align-items:flex-start;margin:12px;padding:12px 14px;border-radius:var(--radius-sm);background:var(--danger-soft);border:1px solid #f0cdca;color:#8c3a33;font-size:13.5px}.sino-erro,.sino-vazio{display:flex;flex-direction:column;gap:8px}.sino-vazio{align-items:center;padding:32px 20px;text-align:center}.sino-vazio-mark{font-size:28px}.sino-vazio p{margin:0;color:var(--muted);font-size:13.5px;max-width:28ch}.sino-lista{list-style:none;margin:0;padding:0}.sino-item{-webkit-appearance:none;-moz-appearance:none;appearance:none;width:100%;display:flex;align-items:flex-start;gap:10px;padding:12px 14px;border:0;border-bottom:1px solid var(--line);background:transparent;text-align:left;font-family:inherit;color:inherit;cursor:pointer;transition:background .12s ease}.sino-item:hover{background:var(--surface-2)}.sino-item:focus-visible{outline:none;background:var(--accent-soft)}.sino-lista li:last-child .sino-item{border-bottom:0}.sino-item--nao-lida{background:var(--accent-soft)}.sino-item--nao-lida:hover{background:#dcece2}.sino-item-icone{flex:none;font-size:16px;line-height:1.4}.sino-item-conteudo{min-width:0;display:flex;flex-direction:column;gap:2px}.sino-item-titulo{font-size:13.5px;font-weight:600;color:var(--text)}.sino-item--nao-lida .sino-item-titulo{font-weight:700}.sino-item-trecho{font-size:12.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.sino-item-tempo{margin-top:2px;font-size:11.5px;color:var(--muted)}.sino-item-ponto{flex:none;align-self:center;width:8px;height:8px;border-radius:999px;background:var(--accent)}.home-acao{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:18px}.home-titulo{margin:0;font-size:22px}.home-sub{margin:4px 0 0;color:var(--muted);font-size:14px}.home-cta{flex:none;white-space:nowrap}.ticket-card{display:block}.ticket-card--acao{border-color:#f1dcae;box-shadow:0 0 0 1px #f1dcae,var(--shadow-sm);background:linear-gradient(180deg,var(--warn-soft) 0,var(--surface) 26%)}.ticket-card--acao:hover{border-color:var(--warn)}.ticket-acao-flag{margin:0 0 8px;display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:700;color:#7a5410}.ticket-numero{display:inline-block;margin-bottom:4px;font-size:12px;font-weight:700;letter-spacing:.02em;color:var(--muted)}.ticket-titulo{margin:0 0 10px;font-size:16px;font-weight:700;color:var(--text)}.ticket-chips{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:10px}.ticket-meta{margin:0;font-size:12.5px;color:var(--muted)}.skeleton-line{height:14px}.skeleton-titulo{width:70%;height:18px;margin-bottom:12px}.skeleton-chip{width:92px;height:22px;border-radius:999px}.skeleton-meta{width:45%;margin-top:12px}.btn-chat{flex:none;display:inline-flex;align-items:center;gap:6px;padding:8px 12px}.btn-chat-label{display:none}@media (min-width:420px){.btn-chat-label{display:inline}}.chat-page{height:100vh;height:100svh;overflow:hidden;display:flex;flex-direction:column;padding-bottom:20px;max-width:none;width:min(100%,1600px);margin-inline:auto;padding-left:24px;padding-right:24px}.chat-page .page-head{margin-bottom:12px}.chat-page .page-head h1{font-size:20px}.chat-layout{flex:1 1;min-height:0;display:flex;flex-direction:column;gap:12px}@media (max-width:1023.98px){.chat-layout[data-aba=conversa]>.topicos,.chat-layout[data-aba=debates]>.chat-shell{display:none}}@media (min-width:1024px){.chat-layout{display:grid;grid-template-columns:1fr clamp(380px,30%,420px);align-items:stretch;height:100%}.chat-layout>.chat-shell{min-width:0}}.chat-abas{flex:none;display:flex;gap:6px;margin-bottom:12px}.chat-aba-btn{flex:1 1;min-width:0;display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:12px;border:1px solid var(--line);border-radius:999px;background:var(--surface);color:var(--muted);font-family:inherit;font-size:13px;font-weight:600;white-space:nowrap;cursor:pointer;transition:border-color .15s ease,background .15s ease,color .15s ease}.chat-aba-btn:hover{border-color:color-mix(in srgb,var(--accent) 35%,var(--line))}.chat-aba-btn--ativo{color:var(--accent-strong);background:var(--accent-soft);border-color:color-mix(in srgb,var(--accent) 35%,transparent)}.chat-aba-num{flex:none;font-size:11px;font-weight:700;line-height:1.4;border-radius:999px;padding:0 6px;background:color-mix(in srgb,currentColor 12%,transparent)}@media (min-width:1024px){.chat-abas{display:none}}.chat-titulo-linha{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.chat-realtime{flex:none;display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:999px;font-size:11px;font-weight:600;letter-spacing:.01em;border:1px solid var(--line);background:var(--surface-2);white-space:nowrap}.chat-realtime-ponto{width:7px;height:7px;border-radius:50%;flex:none}.chat-realtime--ativo{color:var(--accent-strong);border-color:color-mix(in srgb,var(--accent) 40%,transparent);background:var(--accent-soft)}.chat-realtime--ativo .chat-realtime-ponto{background:var(--accent);animation:chat-pulso 2s ease-out infinite}.chat-realtime--fallback{color:var(--muted)}.chat-realtime--fallback .chat-realtime-ponto{background:var(--muted)}@keyframes chat-pulso{0%{box-shadow:0 0 0 0 color-mix(in srgb,var(--accent) 55%,transparent)}70%{box-shadow:0 0 0 5px color-mix(in srgb,var(--accent) 0,transparent)}to{box-shadow:0 0 0 0 color-mix(in srgb,var(--accent) 0,transparent)}}@media (prefers-reduced-motion:reduce){.chat-realtime--ativo .chat-realtime-ponto{animation:none}}.chat-shell{flex:1 1;min-height:0;display:flex;flex-direction:column;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm);overflow:hidden}.chat-historico{flex:1 1;min-height:0;overflow-y:auto;-webkit-overflow-scrolling:touch;padding:16px}.chat-lista{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}.chat-separador-dia{display:flex;align-items:center;justify-content:center;margin:14px 0 6px}.chat-separador-dia span{font-size:11.5px;font-weight:600;color:var(--muted);background:var(--surface-2);border:1px solid var(--line);border-radius:999px;padding:3px 10px}.chat-bolha{max-width:min(86%,560px);padding:10px 12px;border-radius:14px;border:1px solid var(--line);box-shadow:var(--shadow-sm)}.chat-bolha--marca{align-self:flex-end;background:var(--accent-soft);border-color:transparent;border-bottom-right-radius:4px}.chat-bolha--suporte{align-self:flex-start;background:var(--surface);border-left:3px solid var(--accent);border-bottom-left-radius:4px}.chat-bolha--skeleton{width:min(78%,360px);min-height:0}.chat-bolha-head{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin-bottom:4px}.chat-autor{font-size:12.5px;font-weight:700;color:var(--text)}.chat-autor--suporte{color:var(--accent-strong)}.chat-hora{font-size:11px;color:var(--muted);white-space:nowrap}.chat-corpo{margin:0;white-space:pre-wrap;word-break:break-word;font-size:15.5px;line-height:1.45}.chat-bolha-rodape{display:flex;align-items:center;justify-content:flex-end;gap:10px;margin-top:4px;min-height:16px}.chat-editada{font-size:11px;font-style:italic;color:var(--muted)}.chat-link-acao{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;background:transparent;padding:8px 10px;margin:-8px -4px;font-family:inherit;font-size:12px;font-weight:600;color:var(--accent-strong);cursor:pointer}.chat-link-acao:hover{text-decoration:underline}.chat-edicao{display:flex;flex-direction:column;gap:8px}.chat-edicao-input{min-height:56px}.chat-edicao-acoes{display:flex;justify-content:flex-end;gap:8px}.chat-btn-mini{padding:7px 12px;font-size:13px}.chat-compositor{display:flex;align-items:flex-end;gap:8px;padding:12px;border-top:1px solid var(--line);background:var(--surface)}.chat-input{flex:1 1;min-height:44px;max-height:140px;resize:none;margin:0}.chat-enviar{flex:none;padding:12px 16px}.chat-erro-envio{margin:8px 12px 0}.chat-dica{margin:6px 12px 0;font-size:11.5px;color:var(--muted)}.chat-enviada-ok{margin:8px 12px 0;font-size:12.5px;font-weight:600;color:var(--accent-strong)}.chat-anexar-btn{flex:none;padding:0;width:44px;height:44px;display:inline-flex;align-items:center;justify-content:center;font-size:18px;line-height:1}.chat-anexo-chips{display:flex;flex-wrap:wrap;gap:6px;list-style:none;margin:8px 12px 0;padding:0}.chat-anexo-chip{display:inline-flex;align-items:center;gap:6px;max-width:100%;padding:4px 6px 4px 8px;border:1px solid var(--line);border-radius:999px;background:var(--surface);font-size:12.5px}.chat-anexo-chip-icone{flex:none}.chat-anexo-chip-nome{max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-anexo-chip-tam{flex:none;color:var(--muted);font-size:11px}.chat-anexo-chip-remover{flex:none;-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;background:transparent;cursor:pointer;width:18px;height:18px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:15px;line-height:1;color:var(--muted)}.chat-anexo-chip-remover:hover:not(:disabled){background:var(--accent-soft);color:var(--text)}.chat-anexo-status{margin:8px 12px 0;font-size:12.5px;color:var(--muted)}.chat-anexo-aviso{margin:8px 12px 0;font-size:12.5px;font-weight:600;color:var(--warn,#b45309)}.chat-anexos{gap:6px;list-style:none;margin:8px 0 0;padding:0}.chat-anexo,.chat-anexos{display:flex;flex-direction:column}.chat-anexo{gap:4px}.chat-anexo-cartao{display:flex;align-items:center;gap:8px;width:100%;text-align:left;-webkit-appearance:none;-moz-appearance:none;appearance:none;cursor:pointer;padding:8px 10px;border:1px solid var(--line);border-radius:10px;background:var(--bg,#fff);font-family:inherit}.chat-anexo-cartao:hover:not(:disabled){border-color:var(--accent);background:var(--accent-soft)}.chat-anexo-cartao:disabled{cursor:progress;opacity:.75}.chat-anexo-icone{flex:none;font-size:18px}.chat-anexo-info{display:flex;flex-direction:column;min-width:0;flex:1 1}.chat-anexo-nome{font-size:13px;font-weight:600;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-anexo-meta{font-size:11px;color:var(--muted)}.chat-anexo-baixar{flex:none;color:var(--accent-strong);font-size:16px}.chat-anexo-erro{font-size:11.5px;color:var(--warn,#b45309)}.chat-mencao{background:transparent;border-radius:5px;padding:0 3px;font-weight:600}.chat-mencao--user{color:#1d4ed8;background:#e7eefc}.chat-mencao--all{color:var(--warn);background:var(--warn-soft)}.chat-compositor-campo{position:relative;flex:1 1;display:flex;min-width:0}.chat-compositor-campo .chat-input{flex:1 1}.mencoes-painel{position:absolute;bottom:calc(100% + 6px);left:0;right:0;z-index:20;margin:0;padding:4px;list-style:none;max-height:240px;overflow-y:auto;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-sm);box-shadow:var(--shadow)}.mencoes-item{display:flex;align-items:baseline;gap:8px;width:100%;padding:8px 10px;border:0;border-radius:8px;background:transparent;text-align:left;cursor:pointer;font-size:14px;color:var(--text)}.mencoes-item--ativo,.mencoes-item:hover{background:var(--surface-2)}.mencoes-item-handle{flex:none;font-weight:600;border-radius:5px;padding:0 3px}.mencoes-item-nome{color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-vazio{display:flex;flex-direction:column;align-items:center;gap:10px;padding:44px 20px;text-align:center}.chat-vazio-mark{font-size:36px}.chat-vazio h2{margin:0;font-size:17px}.chat-vazio p{margin:0;color:var(--muted);max-width:34ch;font-size:14px}.topicos{flex-direction:column;min-height:0;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm);overflow:hidden}.topicos,.topicos-head{display:flex;background:var(--surface)}.topicos-head{flex:none;align-items:center;justify-content:space-between;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line)}.topicos-titulo{margin:0;font-size:14px;font-weight:700;display:inline-flex;align-items:center;gap:8px;min-width:0}.topicos-contagem{font-size:11px;font-weight:700;color:var(--accent-strong);background:var(--accent-soft);border-radius:999px;padding:1px 8px;min-width:20px;text-align:center}.topicos-novo{flex:none;display:inline-flex;align-items:center;gap:5px;padding:7px 12px;font-size:13px}.topicos-filtro{flex:none;display:flex;gap:4px;padding:8px 12px;border-bottom:1px solid var(--line);background:var(--surface)}.topicos-filtro-btn{flex:1 1;min-width:0;display:inline-flex;align-items:center;justify-content:center;gap:5px;padding:6px 8px;border:1px solid var(--line);border-radius:999px;background:var(--surface);color:var(--muted);font-family:inherit;font-size:12px;font-weight:600;white-space:nowrap;cursor:pointer;transition:border-color .15s ease,background .15s ease,color .15s ease}.topicos-filtro-btn:hover{border-color:color-mix(in srgb,var(--accent) 35%,var(--line))}.topicos-filtro-btn--ativo{color:var(--accent-strong);background:var(--accent-soft);border-color:color-mix(in srgb,var(--accent) 35%,transparent)}.topicos-filtro-num{flex:none;font-size:11px;font-weight:700;line-height:1.4;border-radius:999px;padding:0 6px;background:color-mix(in srgb,currentColor 12%,transparent)}.topicos-filtro-vazio{margin:0;padding:20px 12px;text-align:center;font-size:13px;color:var(--muted)}.topicos-lista-wrap{flex:1 1;min-height:0;overflow-y:auto;-webkit-overflow-scrolling:touch;padding:12px}.topicos-lista{list-style:none;margin:0;padding:0;gap:10px}.topico-card,.topicos-lista{display:flex;flex-direction:column}.topico-card{gap:6px;width:100%;text-align:left;-webkit-appearance:none;-moz-appearance:none;appearance:none;cursor:pointer;padding:12px;border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);font-family:inherit;transition:border-color .15s ease,box-shadow .15s ease,background .15s ease}.topico-card:hover{border-color:color-mix(in srgb,var(--accent) 40%,var(--line));box-shadow:var(--shadow-sm)}.topico-card--encerrado{opacity:.72;background:var(--surface-2)}.topico-card--skeleton{cursor:default}.topico-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:8px}.topico-card-titulo{font-size:14px;font-weight:700;color:var(--text);line-height:1.3}.topico-card-preview,.topico-card-titulo{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.topico-card-preview{margin:0;font-size:12.5px;color:var(--muted);line-height:1.35}.topico-card-meta{display:flex;flex-wrap:wrap;align-items:center;gap:6px;font-size:11.5px;color:var(--muted)}.topico-selo{flex:none;font-size:10.5px;font-weight:700;letter-spacing:.02em;text-transform:uppercase;border-radius:999px;padding:2px 8px;white-space:nowrap}.topico-selo--aberto{color:var(--accent-strong);background:var(--accent-soft);border:1px solid color-mix(in srgb,var(--accent) 30%,transparent)}.topico-selo--encerrado{color:var(--muted);background:var(--surface-2);border:1px solid var(--line)}.topicos-vazio{display:flex;flex-direction:column;align-items:center;gap:8px;padding:24px 16px;text-align:center}.topicos-vazio-mark{font-size:28px}.topicos-vazio-titulo{margin:0;font-size:14px;font-weight:700}.topicos-vazio-texto{margin:0 0 4px;font-size:12.5px;color:var(--muted);max-width:32ch}.overlay{position:fixed;inset:0;z-index:60;display:flex;align-items:center;justify-content:center;padding:16px;background:rgba(28,39,34,.32);-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.overlay-card{width:100%;max-width:440px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.overlay-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 16px;border-bottom:1px solid var(--line)}.overlay-titulo{margin:0;font-size:16px;font-weight:700}.overlay-fechar{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;background:transparent;cursor:pointer;font-size:22px;line-height:1;color:var(--muted);padding:2px 8px;border-radius:8px}.overlay-fechar:hover{background:var(--surface-2);color:var(--text)}.overlay-fechar:disabled{opacity:.5;cursor:default}.overlay-corpo{display:flex;flex-direction:column;gap:8px;padding:16px}.campo-rotulo{font-size:13px;font-weight:600;color:var(--text)}.campo-input{margin:0}.campo-ajuda{margin:0;font-size:12px;color:var(--muted)}.overlay-acoes{display:flex;justify-content:flex-end;gap:8px;margin-top:6px}.overlay--drawer{align-items:stretch;justify-content:flex-end;padding:0}.drawer{display:flex;flex-direction:column;width:100%;max-width:100%;height:100%;background:var(--surface);border-left:1px solid var(--line);box-shadow:var(--shadow)}@media (min-width:640px){.drawer{max-width:460px}}.drawer-head{flex:none;display:flex;flex-direction:column;gap:8px;padding:12px 16px 14px;border-bottom:1px solid var(--line);background:var(--surface)}.drawer-head-topo{display:flex;align-items:center;justify-content:space-between;gap:10px}.drawer-titulo{margin:0;font-size:16px;font-weight:700;line-height:1.3;word-break:break-word}.drawer-acoes{display:flex;justify-content:flex-start}.drawer-encerrar{color:var(--danger);border-color:color-mix(in srgb,var(--danger) 35%,var(--line))}.drawer-encerrar:hover{background:var(--danger-soft)}.drawer-historico{flex:1 1;min-height:0;overflow-y:auto;-webkit-overflow-scrolling:touch;padding:16px}.drawer-encerrado-aviso{flex:none;margin:0;padding:14px 16px;font-size:13px;color:var(--muted);background:var(--surface-2);border-top:1px solid var(--line);text-align:center}.kb-busca{position:relative;display:flex;align-items:center;margin-bottom:20px}.kb-busca input{padding-left:40px;padding-right:40px}.kb-busca-icone{position:absolute;left:13px;font-size:15px;line-height:1;pointer-events:none;opacity:.7}.kb-busca-limpar{position:absolute;right:8px;-webkit-appearance:none;-moz-appearance:none;appearance:none;display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;padding:0;border:0;border-radius:999px;background:var(--surface-2);color:var(--muted);font-size:13px;cursor:pointer}.kb-busca-limpar:hover{background:var(--line);color:var(--text)}.kb-secao{margin-bottom:8px}.kb-secao-titulo{display:inline-flex;align-items:center;gap:6px}.kb-card{display:block}.kb-card-flag{margin:0 0 8px;display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:700;color:var(--accent-strong)}.kb-card-titulo{margin:0 0 10px;font-size:16px;font-weight:700;color:var(--text)}.kb-card-meta{margin:0;display:flex;flex-wrap:wrap;align-items:center;gap:10px}.kb-card-data{font-size:12.5px;color:var(--muted)}.kb-artigo{padding:22px}.kb-artigo-head{margin-bottom:18px;padding-bottom:18px;border-bottom:1px solid var(--line)}.kb-artigo-titulo{margin:0 0 12px;font-size:24px}.kb-artigo-meta{display:flex;flex-wrap:wrap;align-items:center;gap:10px}.kb-artigo-data{font-size:12.5px;color:var(--muted)}.kb-corpo{font-size:16px;line-height:1.65;color:var(--text);word-break:break-word;overflow-wrap:anywhere}.kb-corpo>:first-child{margin-top:0}.kb-corpo p{margin:0 0 14px}.kb-corpo h2{margin:26px 0 10px;font-size:19px}.kb-corpo h3{margin:22px 0 8px;font-size:16.5px}.kb-corpo h4{margin:18px 0 6px;font-size:15px}.kb-corpo ul{margin:0 0 14px;padding-left:22px}.kb-corpo li{margin:4px 0}.kb-corpo a{color:var(--accent-strong);text-decoration:underline;word-break:break-word}.kb-corpo code{font-family:ui-monospace,SFMono-Regular,SF Mono,Menlo,Consolas,monospace;font-size:.9em;background:var(--surface-2);border:1px solid var(--line);border-radius:6px;padding:1px 5px}.kb-corpo .corpo-img{display:block;max-width:100%;height:auto;margin:14px 0;border:1px solid var(--line);border-radius:var(--radius-sm)}.kb-corpo .corpo-citacao{margin:14px 0;padding:8px 14px;border-left:3px solid var(--accent);background:var(--accent-soft);border-radius:0 var(--radius-sm) var(--radius-sm) 0;color:var(--text)}.kb-corpo .corpo-citacao p{margin:4px 0}.kb-corpo .corpo-hr{border:none;border-top:1px solid var(--line);margin:20px 0}.kb-corpo-vazio{margin:0;color:var(--muted);font-style:italic}.kb-artigo-rodape{margin-top:24px;padding-top:18px;border-top:1px solid var(--line);display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px}.com-toolbar{display:flex;gap:8px;margin-bottom:18px}.com-toggle{display:inline-flex;align-items:center;gap:8px;padding:8px 14px;border:1px solid var(--line);border-radius:999px;background:var(--surface);color:var(--muted);font-size:14px;font-weight:600;cursor:pointer;transition:background .15s,border-color .15s,color .15s}.com-toggle:hover{background:var(--surface-2)}.com-toggle--ativo{background:var(--accent-soft);border-color:var(--accent);color:var(--accent-strong)}.com-toggle-badge{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:var(--accent);color:#fff;font-size:12px;font-weight:700;line-height:1}.com-filtros{display:flex;flex-direction:column;gap:10px;margin-bottom:18px}.com-filtros .com-toolbar{margin-bottom:0;flex-wrap:wrap}.com-chips{display:flex;flex-wrap:wrap;gap:8px}.com-chip-filtro{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;border:1px solid var(--line);border-radius:999px;background:var(--surface);color:var(--muted);font-size:13px;font-weight:600;cursor:pointer;transition:background .15s,border-color .15s,color .15s}.com-chip-filtro.ativo,.com-chip-filtro:hover{border-color:var(--accent);color:var(--accent-strong)}.com-chip-filtro.ativo{background:var(--accent-soft)}.com-chip-alerta.ativo{background:var(--warn-soft);border-color:var(--warn);color:var(--warn)}.com-aviso-naolidos{display:flex;align-items:center;gap:12px;margin-bottom:16px;padding:12px 14px;border:1px solid var(--accent);border-radius:var(--radius);background:var(--accent-soft);color:var(--accent-strong);text-decoration:none;box-shadow:var(--shadow-sm);transition:transform .12s ease,box-shadow .12s ease}.com-aviso-naolidos:hover{transform:translateY(-1px);box-shadow:var(--shadow)}.com-aviso-icone{position:relative;flex:none;font-size:22px;line-height:1}.com-aviso-badge{position:absolute;top:-8px;right:-10px;min-width:18px;height:18px;padding:0 5px;display:inline-flex;align-items:center;justify-content:center;border-radius:999px;background:var(--danger);color:#fff;font-size:11px;font-weight:700;line-height:1;border:2px solid var(--surface)}.com-aviso-texto{flex:1 1;font-size:14px;font-weight:600;color:var(--text)}.com-aviso-cta,.com-aviso-texto strong{color:var(--accent-strong)}.com-aviso-cta{flex:none;font-size:14px;font-weight:700}.com-card{display:block}.com-card-topo{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:8px;min-height:0}.com-card-topo:empty{display:none}.com-flag-alerta{gap:6px;font-size:12px;color:var(--warn)}.com-flag-alerta,.com-selo-novo{display:inline-flex;align-items:center;font-weight:700}.com-selo-novo{padding:2px 9px;border-radius:999px;background:var(--accent);color:#fff;font-size:11.5px;letter-spacing:.02em}.com-card--novo{border-left:3px solid var(--accent)}.com-card--alerta{border-left:3px solid var(--warn)}.com-card-titulo{margin:0 0 10px;font-size:16px;font-weight:700;color:var(--text)}.com-card-meta{margin:0;display:flex;flex-wrap:wrap;align-items:center;gap:10px}.com-card-data{font-size:12.5px;color:var(--muted)}.chip-prioridade-forte{background:var(--warn-soft);color:var(--warn);border-color:transparent}.com-leitura{padding:22px}.com-leitura--alerta{border-color:var(--warn)}.com-leitura-alerta{display:inline-flex;align-items:center;gap:8px;margin:0 0 14px;padding:8px 12px;border-radius:var(--radius-sm);background:var(--warn-soft);color:var(--warn);font-size:13px;font-weight:700}.com-leitura-head{margin-bottom:18px;padding-bottom:18px;border-bottom:1px solid var(--line)}.com-leitura-titulo{margin:0 0 12px;font-size:24px}.com-leitura-meta{display:flex;flex-wrap:wrap;align-items:center;gap:10px}.com-leitura-data{font-size:12.5px;color:var(--muted)}.com-leitura-rodape{margin-top:24px;padding-top:18px;border-top:1px solid var(--line);display:flex;flex-wrap:wrap;gap:12px}.com-alerta-faixa{display:flex;flex-direction:column;gap:10px;margin-bottom:20px}.com-alerta-banner{display:flex;align-items:center;gap:12px}.com-alerta-icone{font-size:18px;line-height:1}.com-alerta-texto{display:flex;flex-direction:column;gap:2px;flex:1 1 auto;min-width:0}.com-alerta-titulo{margin:0;font-weight:700;color:var(--text);word-break:break-word}.com-alerta-link{font-size:13px;font-weight:600;color:var(--warn)}.com-alerta-dispensar{flex:0 0 auto;white-space:nowrap}.com-anexos{margin-top:18px;padding-top:14px;border-top:1px solid var(--line)}.com-anexos-titulo{margin:0 0 8px;font-size:14px;font-weight:700;color:var(--text)}.com-anexos-lista{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px}.com-anexo-item{margin:0}.com-anexo-link{display:inline-flex;align-items:center;gap:6px;max-width:100%;padding:8px 12px;border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface-2);color:var(--accent-strong);font-size:14px;font-weight:600;cursor:pointer;text-align:left;word-break:break-word}.com-anexo-link:hover{border-color:var(--accent)}.com-anexo-link:disabled{opacity:.6;cursor:default}.com-anexo-baixando{color:var(--muted);font-weight:400}[role=button]:focus-visible,a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--accent);outline-offset:2px}a[aria-disabled=true]{pointer-events:none;opacity:.55}